We’re here for you
With our remote monitoring capabilities and service team of experts, your HavenSmart connected home will always have the support you need.
The HavenSmart Difference
With 24/7 remote monitoring of HavenSmart systems, we keep a proactive eye on all connected systems in your home and take care of any issues that arise, oftentimes before you notice any downtime. If on-site service is needed, we’ll coordinate a time that works with your schedule. Our team makes sure you stay connected and up-to-date with the latest technology upgrades.
Service Department
The HavenSmart Service Department prides itself on being available to assist—whether remotely or on-site—for the life of your HavenSmart systems. We offer 24/7 remote and on-site service plans, system takeovers, and remote updates for maximum efficiency.
24/7 Support
Need assistance in the middle of the night? Add the 24/7 support option for next-level assurance.
Custom Support Plans for Your Smart Home Needs
HavenSmart offers a variety of support plans to fit the varying wants and needs of our customers, and they can be purchased for an additional rate. Contact us today to determine which support plan is right for you.
- Email Support (M-F 9am-5pm)
- 24/7 Chat, Text, & Email Support
- Phone Support (M-F 9am-5pm)
- 24/7 Phone Support
- Priority On-site/Remote Support
- Reactive Remote Repairs
- Proactive Remote Repairs & Software Updates
- Network Monitoring
- Network Security
- On Site Service Calls
- Annual On-Site Visit System Check Up 
(Max 2 hrs.)
- Control4 4Sight Remote Access
- Cellular Alarm System Monitoring
- Wattbox Battery Replacement
- 1-Year Parts & Labor Warranty

Standard
- Email Support (M-F 9am-5pm)
- 24/7 Chat, Text, & Email Support
- Phone Support (M-F 9am-5pm)
- 24/7 Phone Support
- Priority On-site/Remote SupportBest Available
- Reactive Remote Repairs
- Proactive Remote Repairs & Software Updates
- Network Monitoring
- Network Security
- On Site Service Calls
- Annual On-Site Visit System Check Up 
(Max 2 hrs.)
- Control4 4Sight Remote Access
- Cellular Alarm System Monitoring
- Wattbox Battery Replacement
- 1-Year Parts & Labor Warranty
Network
Security
- Email Support (M-F 9am-5pm)
- 24/7 Chat, Text, & Email Support
- Phone Support (M-F 9am-5pm)
- 24/7 Phone Support
- Priority On-site/Remote SupportBest Available
- Reactive Remote Repairs
- Proactive Remote Repairs & Software Updates
- Network Monitoring
- Network Security
- On Site Service Calls
- Annual On-Site Visit System Check Up 
(Max 2 hrs.)
- Control4 4Sight Remote Access
- Cellular Alarm System Monitoring
- Wattbox Battery Replacement
- 1-Year Parts & Labor Warranty

Gold
- Email Support (M-F 9am-5pm)
- 24/7 Chat, Text, & Email Support
- Phone Support (M-F 9am-5pm)
- 24/7 Phone Support
- Priority On-site/Remote SupportWithin 3 Business Days
- Reactive Remote Repairs
- Proactive Remote Repairs & Software Updates
- Network Monitoring
- Network Security
- On Site Service Calls
- Annual On-Site Visit System Check Up 
(Max 2 hrs.)
- Control4 4Sight Remote Access
- Cellular Alarm System Monitoring
- Wattbox Battery Replacement
- 1-Year Parts & Labor Warranty


Diamond
- Email Support (M-F 9am-5pm)
- 24/7 Chat, Text, & Email Support
- Phone Support (M-F 9am-5pm)
- 24/7 Phone Support
- Priority On-site/Remote SupportFirst Priority
- Reactive Remote Repairs
- Proactive Remote Repairs & Software Updates
- Network Monitoring
- Network Security
- On Site Service Calls
- Annual On-Site Visit System Check Up 
(Max 2 hrs.)
- Control4 4Sight Remote Access
- Cellular Alarm System Monitoring
- Wattbox Battery Replacement
- 1-Year Parts & Labor Warranty
