Service & Support

We’re here for you

Between our remote monitoring capabilities and service team of experts, you and your HavenSmart systems will always have support when needed.

The HavenSmart Difference

With 24/7 remote monitoring of HavenSmart systems, we keep a proactive eye on all connected systems in your home and take care of any issues that arise, oftentimes before you notice any downtime. If on-site service is needed, we’ll coordinate a time that works with your schedule. Our team makes sure you stay connected and up-to-date with the latest technology upgrades.

Service Department

The HavenSmart Service Department prides itself on being available to assist—whether remotely or on-site—for the life of your HavenSmart systems. We offer 24/7 remote and on-site service plans, system takeovers, and remote updates for maximum efficiency.

24/7 Support

Need assistance in the middle of the night? Add the 24/7 support option for next-level assurance.

We’re here for you

HavenSmart offers a variety of support plans to fit the varying wants and needs of our customers, and they can be purchased for an additional rate. Contact us today to determine which support plan is right for you.

 

 
  • Email Support (M-F 9am-5pm)
  • 24/7 Chat, Text, & Email Support
  • Phone Support (M-F 9am-5pm)
  • 24/7 Phone Support
  • Priority On-site/Remote Support
  • Reactive Remote Repairs
  • Proactive Remote Repairs & Software Updates
  • Network Monitoring
  • Network Security
  • On Site Service Calls
  • Annual On-Site Visit System Check Up 
(Max 2 hrs.)
  • Control4 4Sight Remote Access
  • Cellular Alarm System Monitoring
  • Wattbox Battery Replacement
  • 1-Year Parts & Labor Warranty


Standard

  • Email Support (M-F 9am-5pm)
  • 24/7 Chat, Text, & Email Support
  • Phone Support (M-F 9am-5pm)
  • 24/7 Phone Support
  • Priority On-site/Remote SupportBest Available
  • Reactive Remote Repairs
  • Proactive Remote Repairs & Software Updates
  • Network Monitoring
  • Network Security
  • On Site Service Calls
  • Annual On-Site Visit System Check Up 
(Max 2 hrs.)
  • Control4 4Sight Remote Access
  • Cellular Alarm System Monitoring
  • Wattbox Battery Replacement
  • 1-Year Parts & Labor Warranty

Network
Security

  • Email Support (M-F 9am-5pm)
  • 24/7 Chat, Text, & Email Support
  • Phone Support (M-F 9am-5pm)
  • 24/7 Phone Support
  • Priority On-site/Remote SupportBest Available
  • Reactive Remote Repairs
  • Proactive Remote Repairs & Software Updates
  • Network Monitoring
  • Network Security
  • On Site Service Calls
  • Annual On-Site Visit System Check Up 
(Max 2 hrs.)
  • Control4 4Sight Remote Access
  • Cellular Alarm System Monitoring
  • Wattbox Battery Replacement
  • 1-Year Parts & Labor Warranty


Gold

  • Email Support (M-F 9am-5pm)
  • 24/7 Chat, Text, & Email Support
  • Phone Support (M-F 9am-5pm)
  • 24/7 Phone Support
  • Priority On-site/Remote SupportWithin 3 Business Days
  • Reactive Remote Repairs
  • Proactive Remote Repairs & Software Updates
  • Network Monitoring
  • Network Security
  • On Site Service Calls
  • Annual On-Site Visit System Check Up 
(Max 2 hrs.)
  • Control4 4Sight Remote Access
  • Cellular Alarm System Monitoring
  • Wattbox Battery Replacement
  • 1-Year Parts & Labor Warranty



Diamond

  • Email Support (M-F 9am-5pm)
  • 24/7 Chat, Text, & Email Support
  • Phone Support (M-F 9am-5pm)
  • 24/7 Phone Support
  • Priority On-site/Remote SupportFirst Priority
  • Reactive Remote Repairs
  • Proactive Remote Repairs & Software Updates
  • Network Monitoring
  • Network Security
  • On Site Service Calls
  • Annual On-Site Visit System Check Up 
(Max 2 hrs.)
  • Control4 4Sight Remote Access
  • Cellular Alarm System Monitoring
  • Wattbox Battery Replacement
  • 1-Year Parts & Labor Warranty
additional cost

Testimonials

“I couldn’t be happier with the complete design and installation process we received from HavenSmart. They were referred to us, and I will now refer them to everyone! I am just in love with my system and the support the techs at HavenSmart have given us to help us learn are system has been fantastic!!!”

Debbie P.

“Eric and the entire HavenSmart team is awesome. There is nothing worse than having technology not working and no one there to help. Any time I have had an issue, Eric and his team were quick to solve them. They have awesome customer service.”

Paul H.

“Paul and his team have been great to work with. They brought some great ideas to my wife and I that we didn’t think of. Building a new home brought many challenges and has been very frustrating. The one bright spot for us was Integrated Home. They actually did what they said they were going to do in a timely fashion. I would recommend them to anyone building a house or adding any type of electronics.”

Ty B.

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